The terms of working together.

These terms

These terms cover your use of this website and the client portal. They are not the agreement for design work itself — if you become a client, we will agree a separate written proposal covering scope, timings, revisions and fees, and that agreement takes precedence over these terms wherever the two differ.

Applying

Submitting an application is not a booking and does not create a contract. We review every application personally and may accept, offer a place on our waitlist, or suggest a different service. Nothing on this website is an offer capable of acceptance, and prices shown are a starting point rather than a quotation.

Using the client portal

Your portal login is personal to you; please keep it to yourself and tell us if you think someone else has it. Please do not upload anything unlawful, or anything you do not have the right to share with us.

Cheri, our AI assistant, offers general brand and marketing guidance. She can be wrong, and she is not a substitute for professional, legal, financial or medical advice. Anything she suggests is for you to weigh up and decide on, and we are not responsible for decisions taken on her suggestions alone.

Your content and ours

You keep ownership of everything you send us. You give us permission to use it for the purpose of reviewing your application and carrying out your project.

The design of this website, our written content and our brand belong to us. Ownership of the work we create for you passes to you once your final invoice is paid, as set out in your project agreement. We may show finished work in our portfolio unless we have agreed otherwise in writing.

Payments

Invoices are payable by the date shown on them. Payments are processed by Stripe, and where a project is split into a deposit and a balance, work begins once the deposit is received. Deposits reserve your project dates and are non-refundable, because those dates are held for you and turned away for others.

Where we ask for a small booking deposit to hold a Discovery Call slot, that deposit is non-refundable if you don't attend, and is credited in full against your project if we go on to work together.

One-off Bloom services are paid for in full at checkout. The service, price and what is included are shown before payment, and your order is not accepted until Stripe confirms payment. We will review your brief and contact you within one working day to confirm the next steps, anything missing and the expected turnaround. If your request falls outside the service shown, we will agree any additional scope or fee with you before carrying out that extra work.

If you are buying as a consumer, your statutory cancellation rights are not affected by these terms. Where you expressly ask us to begin a service during the 14-day cancellation period, you may have to pay for work completed before you cancel, and your right to cancel ends once the service has been fully performed with your prior agreement. Please contact hello@neliarosedesigns.com before purchase if you need work to start on a particular date.

Our responsibility to you

We will provide our services with reasonable care and skill. We do not promise that this website or the portal will be uninterrupted or error-free, and we may change or withdraw features.

We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to exclude. Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss, and our total liability to you in connection with our services will not exceed the total fees you have paid us in the twelve months before the claim.

Your responsibility to us

If we suffer a loss because you gave us content you did not have the right to give us, or because you used our services unlawfully or in breach of these terms, you agree to cover the reasonable costs and claims that result.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Changes

We may update these terms from time to time. The date at the top of this page shows when they last changed, and the version published here is the one that applies.